Mutiara Seafood

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Bigger and Better Way to Earn More Points & Rewards!

For Gold/Platinum members

Learn More About JUMBO Rewards Membership Tiers

(Please click on the charts to view the enlarged version)

Find Out How Your Spending Can Help You Move Between Membership Tiers

(Please click on the charts to view the enlarged version)

Upgrading of Tier

Maintaining of Tier

Downgrading of Tier

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Log into the Mutiara Seafood Rewards Membership portal to update your account and view your membership activities.
(Dining Transactions, J$ Balance, Digital Vouchers)

Frequently Asked Questions

General

Which are the participating restaurants under the JUMBO Rewards Membership Programme?
The participating restaurants under the JUMBO Rewards Membership Programme are:
- JUMBO Seafood
- JUMBO Signatures
- Chui Huay Lim Teochew Cuisine
- Zui Yu Xuan Teochew Cuisine
- NG AH SIO Bak Kut Teh
  (Valid at Rangoon Road and Chui Huay Lim Club)
- Tsui Wah
- Mutiara Seafood
- Love, Afare
  (Available for in-store purchase only)
Valid only in Singapore. JUMBO Group of Restaurants Pte Ltd reserves the right to make changes to the list of participating restaurants without prior notice.
How do I become a member of the JUMBO Rewards Membership Programme?
Interested parties may register online via the JUMBO Rewards Portal.
What are the membership fees and validity?
The fee is S$20 (inclusive of GST) for a lifetime membership. All successful new sign-ups will receive a J$20 credit into the membership account.
How can I make payment for the membership fee?
Towards the end of the membership registration process on JUMBO Rewards Portal, you will be prompted to make an online payment via credit or debit card.
What are the requirements to apply for the JUMBO Rewards Membership Programme?
Any Singapore Citizen, Permanent Resident, and those living in Singapore including holders of employment passes, work permit, dependent passes, aged 18 and above who has a Singapore mobile number and address can apply for the JUMBO Rewards Membership Programme.
Why does the JUMBO Rewards Membership Programme require my personal information for registration?
Mobile numbers will serve as the unique identifier for all JUMBO Rewards membership accounts. Staff on-duty may request for any form of identification e.g. Credit Card or Date of Birth etc. as additional forms of verification, where necessary. These will allow our staff to correctly identify any member when dining at our outlets and/or utilising any membership privileges. This also safeguards the member’s rewards and perks to minimise misuse by other persons.
JUMBO respects the privacy of all our members, and is committed to safeguard the personal information you provide to us. Our Privacy Policy has been developed so that you can understand how we collect, use, disclose and protect your personal information. Please refer to our full Privacy Policy on the JUMBO Group website at www.jumbogroup.sg/privacy-policy-pdpa
Where can I view my membership profile, including my J$, e-vouchers, other rewards, or transaction history?
You may log in to the JUMBO Rewards Portal to view your personal membership information such as J$ balance and accumulated spending, transaction history, e-vouchers, rewards, and more.
How do I update my personal particulars?
To view or update your personal particulars, please log in to your account via the JUMBO Rewards Portal.
Why should I ensure that my personal information registered is accurate and up-to-date?
By providing us with your accurate and up-to-date personal information, you will be able to seamlessly enjoy your privileges such as your birthday e-vouchers, and be one of the first to receive the latest news on announcements, upcoming promotions, rewards, exclusive invitations to events and more!
What should I do if I forgot my login password?
Click here: ‘Forgot Your Password?’ on the JUMBO Rewards Portal login page. An email with instructions on how to reset your password will be sent to the email address registered under your membership account. Please check your Junk/Spam folder if the email does not appear in your Inbox.

If you are still unable to log in, please contact us for assistance at rewards@jumbogroup.com.sg or 6265 8626 from Monday to Friday, 9AM – 6PM (Excluding PH).
Can I terminate my membership?
Members may choose to terminate their membership at any time by submitting a request to rewards@jumbogroup.com.sg.

Upon termination of the membership account, all balance J$ and/or unused e-vouchers in the account will be forfeited. There will be no refunds of membership registration fees and/or early issuance of any unused e-vouchers.

Membership Tiers, Rewards, & Privileges

How are members categorised in the JUMBO Rewards Membership Programme?
There are 3 membership tiers for the JUMBO Rewards Membership Programme (w.e.f. 1 October 2019). Newly-registered members will begin in the Classic Tier, with upgrades to Gold or Platinum Tiers dependent on their annual spending.
- CLASSIC:
  Sign up for a lifetime Classic Membership at S$20 (inclusive of GST) on the JUMBO Rewards Portal
- GOLD: 
  To qualify, spend S$1,000* at any participating JUMBO Group of Restaurants outlets within the 12-month Classic membership period and enjoy your Gold perks from the NEXT bill onwards.
  
  To maintain in Gold, simply spend $1,000* within the 12-month Gold membership period.
- PLATINUM: 
  To qualify, spend a minimum of $3,888* on your first transaction, or accumulate S$2,888* spending at any JUMBO Group of Restaurants outlets within the 12-month Gold membership period and enjoy your Platinum perks from the NEXT bill onwards.
  
  To maintain in Platinum, simply spend $2,888* within the 12-month Platinum membership period.
*Qualifying spend is amount before service charge & prevailing GST at participating JUMBO Group of Restaurants outlets (see list of participating outlets under Q1).
How will my spending be calculated to determine which tier I am in?
Your annual spending is calculated based on a period of 12 months from either the date of registration as a new JUMBO Rewards member or from the date of membership tier upgrading. This accumulated spending excludes service charge, prevailing government taxes, e-vouchers and purchase of JUMBO Group dining vouchers and retail merchandise.
What happens if I do not meet the minimum spend required to maintain my tier status?
If you are a CLASSIC member, there is no minimum spend required to stay within this tier as it is the basic membership tier with a lifetime validity.
If you are a GOLD member and do not meet the minimum spend of $1000* within the 12-month membership tier validity, you will drop to the CLASSIC tier thereafter. Any J$ balance or unused tier-exclusive e-vouchers or rewards will be forfeited.
If you are a PLATINUM member and do not meet the minimum spend of $2888* within the 12-month membership tier validity, you will drop to the GOLD tier thereafter. Any J$ balance or unused e-vouchers or rewards will be forfeited.
*Amounts stated exclude service charge and prevailing GST.
How can I check my membership tier validity, expiry of my privileges, rewards, and/or e-vouchers?
To check the membership tier validity, expiry of any privileges, rewards, or e-vouchers, simply log in to JUMBO Rewards Portal to view the respective dates.
How can I identify myself as a JUMBO Rewards member?
You may provide your mobile number to our staff to retrieve your membership information and to enjoy your membership privileges. Do ensure that you have logged in to your account on the JUMBO Rewards Portal and successfully completed your mobile number OTP for a seamless transaction.
When will I receive the vouchers for my membership tier?
Birthday e-vouchers will be credited into the members’ accounts 14 days prior to the registered birthday. These vouchers will be valid for ±14 days from the birthday.
All other e-vouchers, where applicable, will be credited into the respective members’ accounts at the start of the membership tier validity.
Can i enjoy my jumbo rewards membership privileges at jumbo group of restaurants dining concepts overseas?
The JUMBO Rewards Membership Programme is valid only in Singapore.
Is my JUMBO Rewards membership transferrable?
Membership accounts and all J$, privileges, rewards, and perks are strictly non-transferrable. In the event that a member wishes to discontinue his JUMBO Rewards membership, he may opt to terminate it.

Earning & Redemption of JUMBO Dollars (J$)

What are JUMBO Dollars (J$) and how do I earn them?
JUMBO Dollars (J$) are rebates that members earn based on their spending at participating JUMBO Group of Restaurants outlets (exclude service charge and prevailing government taxes)
Classic members are entitled to a 5% rebates while Gold/Platinum members will enjoy a 10% rebates in the form of J$ which are automatically credited into their accounts, valid for the 12-month membership tier validity. Rebates are applicable to a maximum of $5,000* per bill. Members must be physically present at the point of dining in order to earn J$. Combining multiple membership accounts or splitting the bill to earn J$ is not allowed. J$ accumulation on backdated receipts will not be allowed as well.
Please allow 2-5 working days for the system to reflect any new transactions.
JUMBO Group of Restaurants Pte Ltd reserves the right to request forms of identification for verification purposes before the utilisation of any Rewards privileges. *Amounts stated exclude service charge and prevailing GST.
How can I utilise my JUMBO Dollars (J$)?
Members can offset up to 100% of their dining bills with J$ when dining at any participating JUMBO Group of Restaurants outlets at the rate of J$1 = S$1. Members must be physically present at the point of dining in order to redeem any membership privileges including redemption of J$. Combining multiple membership accounts or splitting the bill to redeem membership privileges is not allowed.
Members may also use their J$ to redeem other rewards in accordance with prevailing offers or programmes, subject to availability.
JUMBO Group of Restaurants Pte Ltd reserves the right to request forms of identification for verification purposes before the utilisation of any Rewards privileges. JUMBO also reserves the right to adjust the J$ required for redemption of any Rewards perks without giving prior notice.
If my total bill is $193.20 (for example), how much J$ will I need to offset 100% of my bill?
You may opt to redeem J$193 and pay $0.20 in cash/ card or offset the entire bill with J$194 (Please note that J$ cannot be exchanged for cash, therefore there will not be cash refund for the balance of $0.80).
Are there any exceptions where J$ cannot be used for redemption?
J$ cannot be used for offsetting dining bills on the eve of Chinese New Year and during the 15 days of Chinese New Year. In addition, J$ cannot be used for purchase of retail packs and any festive dishes/items. Please refer to the terms and conditions of our campaigns or promotions for usage or redemption of J$.
How can I check my J$ balance?
To view your J$ balance, you may log in to the JUMBO Rewards Portal or enquire with our staff when you dine with us.
Will my J$ expire if I do not utilise them by the end of the membership tier validity?
Yes. All J$ earned will expire together with each 12-month membership tier validity. Should the member’s tier be upgraded at any time during the 12-month tier validity, all balance J$ in the account will be extended for another 12 months along with the tier validity, starting from the date of upgrade.
As Platinum members have already achieved the highest tier and are unable to upgrade tiers further, there will be no extension of unused J$ and/or e-vouchers even with the maintenance of tier.
Can I use multiple membership accounts to earn J$ and redeem membership privileges?
No. Combining multiple membership accounts or splitting bills to earn/redeem J$ or utilise membership privileges are strictly not allowed.
Can I authorise other people to earn/redeem J$ or utilise my membership privileges if I am not present?
No. Members must be present in order to enjoy the membership privileges.
Mobile numbers will serve as the unique identifier for all membership accounts. Staff on-duty may request for any form of identification e.g. Credit Card or Date of Birth etc. as additional forms of verification, where necessary. These will allow our staff to correctly identify any member when dining at our outlets and/or utilising any membership privileges. This also safeguards the member’s rewards and perks to minimise misuse by other persons.
JUMBO Group of Restaurants Pte Ltd reserves the right to request forms of identification for verification purposes before the utilisation of any Rewards privileges.

Data Protection

Why should I update and verify my mobile number?
With the implementation of the revised Advisory Guidelines on the Personal Data Protection Act (PDPA) for NRIC/FIN numbers, all NRIC/FIN numbers will be replaced with mobile numbers and used as a unique identifier for your JUMBO Rewards membership account. By updating and verifying your mobile number in your membership account, it ensures that our system can correctly identify you, ensuring a seamless experience when enjoying your JUMBO Rewards privileges while keeping your JUMBO Dollars (J$) secure.
How will this affect my membership user experience?
JUMBO Rewards will no longer be using NRIC/FIN numbers for verification of your membership account.
- Logging on to JUMBO Rewards Member’s Portal
  Log in with your personal mobile number instead of your NRIC/FIN number
- Utilisation of JUMBO Rewards
  Simply provide our service staff with your mobile number to verify your membership account. Your NRIC/FIN number is not required.
- Contacting our Membership department for assistance
  Please provide us with your personal mobile number for verification purposes. We may request for additional information such as email address or date of birth if required.
Do I need to verify my membership account if there are no changes to my mobile number?
Yes, a one-time verification of your personal mobile number via the JUMBO Rewards membership portal is still required.
How do I proceed if I did not receive the One-Time Password (OTP) sent to my mobile number for verification?
Do check if you have entered the correct mobile number under your JUMBO Rewards membership account. Alternatively, you may restart your mobile phone and try again or contact our JUMBO Rewards Customer Service at rewards@jumbogroup.com.sg or +65 6265 8626 from Monday to Friday, 9am – 6pm (Excluding Public holidays) for assistance.
Can I continue using my NRIC/FIN as the unique identifier for my JUMBO Rewards membership?
We are unable to continue the usage of NRIC/FIN as organisations in Singapore are required to comply with the revised advisory guidelines on PDPA for NRIC numbers and other National Identification numbers with effect from 1 September 2019. The Act aims to enhance consumer protection against indiscriminate and unjustified collection, use and disclosure of individuals' NRIC/FIN numbers and retention of physical NRICs. For more information on PDPA, click here.
Can I opt to use other personal information such as email address or date of birth as the unique identifier for my JUMBO Rewards membership?
Our membership program is designed to ensure that your membership experience is as seamless as possible. Hence, mobile number is used as a unique identifier for every member. Email addresses or date of birth will serve as additional forms of verification, on top of your mobile number, where necessary.
Where can I find out more about the PDPA advisory guidelines?
For more information on the PDPA, please click here.
How do i know if my personal data is safeguarded in compliance with the personal data protection act (pdpa)?
JUMBO respects the privacy of all our customers, and is committed to safeguard the personal information you provide to us. Our Privacy Policy has been developed so that you can understand how we collect, use, disclose and protect your personal information. Please refer to our full Privacy Policy on the JUMBO Group’s website at https://www.jumbogroup.sg/privacy-policy-pdpa
How do i change my consent status for the collection, use and disclosure of my personal data?
If you would like to change your consent status on the collection, use and disclosure of your personal data, you may do so via the new JUMBO Rewards Members’ Portal and indicate your consent status under the “Profile” section. If you have questions regarding the collection, usage and disclosure of your personal data, you may refer to our full Privacy Policy on the JUMBO Group’s website at https://www.jumbogroup.sg/privacy-policy-pdpa
Can I enjoy JUMBO Rewards Membership privileges at HACK IT?
JUMBO Membership privileges does not apply to HACK IT.
Are JUMBO vouchers applicable for HACK IT?
JUMBO vouchers cannot be used at HACK IT.

Terms & Conditions

Definitions and Interpretation

The JUMBO Rewards Programme ("Programme") is a loyalty programme by the JUMBO Group (collectively referred to as "JUMBO") that can be used to obtain discounts and/or accumulate JUMBO $ ("J$") for enjoying benefits or privileges ("Rewards") subject to the terms and conditions herein.
Failure by any Rewards Member to comply with these terms and conditions shall entitle JUMBO to refuse such Rewards Member any Reward(s) which he may have been accorded under the Programme and/or to terminate such Rewards Member's account.
A membership fee of S$20.00 (price inclusive of GST) is payable for all applications. All application forms must be completed in full and must contain details required by JUMBO for purposes of administering the membership. Membership under the Programme shall be valid for lifetime from the date of successful activation of the membership into the Programme (“Membership Term”).
Any individual person aged eighteen (18) or above, who is a Singaporean or Singapore Permanent Resident and who has a Singapore address and a Singapore mobile number is eligible to apply to be a Rewards Member. However, JUMBO reserves the right to reject any application without giving any reason whatsoever.
Prevailing details on applicable discounts and the benefits or privileges available to Rewards Members (including how J$ can be accumulated and Rewards redeemed) shall be published from time to time.
Words importing the singular shall include the plural and vice versa and words importing one gender shall include the other gender. References to an Act shall include any modification, extension or re-enactment thereof then in force and all instruments, orders and regulations then in force and made under or deriving validity from the relevant Act or provision.
Rewards Members must provide their registered mobile number at participating dining concepts before making payment, failing which no J$ shall be credited into the Rewards Member’s account nor will any discounts, Rewards or redemptions be allowed. Previous or backdated receipts are not valid for J$ accumulation.

JUMBO Membership Tiers

There are 3 tiers of membership applicable to Rewards Members, based on their annual spending at the following participating JUMBO restaurants: JUMBO Seafood, JUMBO Signatures, Chui Huay Lim Teochew Cuisine, Zui Yu Xuan Teochew Cuisine, NG AH SIO Bak Kut Teh, Tsui Wah and Mutiara Seafood. For the avoidance of doubt, the Progamme shall not be applicable at,Chao Ting, Kok Kee Wonton Noodle and Lau Lim Mee Pok.
The detailed information, and eligible Rewards in relation to the Classic, Gold, and Platinum Membership Tiers are set out in the JUMBO Group website (https://www.jumbogroup.sg/en/rewards-programme) (“JGW”) and as may be amended from time to time at the sole discretion of JUMBO.
The annual spending amount of each Rewards Member (“Annual Spending”) shall be calculated based on a period of 12 calendar months commencing on
- the date of registration to the Programme or
- the date on which the Membership Tier is upgraded (where applicable) (“Membership Tier Cycle”).
Upon achieving the applicable Annual Spending amount (as set out in clauses 9 and 10 above), each Rewards Member shall be automatically upgraded to the next applicable JUMBO Membership Tier. A new Membership Tier Cycle of 12 calendar months will commence on the date on which the Membership Tier is upgraded. JUMBO will notify the Rewards Member of the upgrade by email.
Each Rewards Member is required to accumulate the applicable Annual Spending to maintain his/ her JUMBO Membership Tier (as set out in clauses 9 and 10 above). Where a Rewards Member does not accumulate the minimum Annual Spending for his/her Membership Tier within the Membership Year, the Rewards Member’s Membership Tier will be downgraded by 1 Membership Tier. For example, where a Platinum Tier Rewards Member accumulates an Annual Spending of S$500 in a Membership Year, his Membership Tier will fall from Platinum Tier to Gold Tier.
For more information on JUMBO Rewards (such as J$ Rebates, the membership benefits of each Membership Tier, etc), the upgrading, maintenance, or downgrading of Membership Tiers, kindly refer to the details, which may be found at the JGW.

JUMBO Rewards

J$ Rebates – Earn 5% rebate (Classic membership tier) or 10% rebate (Gold and Platinum membership tier) for every Singapore Dollar spent (amount before service charge and goods & services tax, and after application of redemptions, vouchers and coupons) at JUMBO Seafood, JUMBO Signatures, Chui Huay Lim Teochew Cuisine, Zui Yu Xuan Teochew Cuisine, NG AH SIO Bak Kut Teh, Tsui Wah and Mutiara Seafood. maximum capped at $5,000 per bill.
Redeem up to 100% of bill (amount after service charge and goods & services tax) by using J$ at JUMBO Seafood, JUMBO Signatures, Chui Huay Lim Teochew Cuisine, Zui Yu Xuan Teochew Cuisine, NG AH SIO Bak Kut Teh, Tsui Wah and Mutiara Seafood. Any balance amount payable (before service charge and goods & services tax) will be rebated and credited as J$ according to the membership tier rebates.
J$ redemption is applicable at any JUMBO Seafood, JUMBO Signatures, Chui Huay Lim Teochew Cuisine, Zui Yu Xuan Teochew Cuisine, NG AH SIO Bak Kut Teh, Tsui Wah and Mutiara Seafood. J$ redemption is not applicable on the eve of, and during the 15 days of Chinese New Year.
Digital birthday vouchers worth S$220 will be credited into the Member's account 14 days before the Member’s registered birthday (“MRB”) and shall remain valid until 14 days after the MRB.:
- $100 JUMBO Seafood digital birthday voucher (valid for one-time use with a minimum spend of S$200 before service charge and taxes at any JUMBO Seafood restaurants
- $100 Zui Teochew Cuisine digital birthday voucher (valid for one-time use with a minimum spend of $200 before service charge and taxes at Chui Huay Lim Teochew Cuisine or Zui Yu Xuan Teochew Cuisine restaurant
- S$20 NG AH SIO Bak Kut Teh digital birthday voucher (valid for one-time use with a minimum spend of S$40 before service charge and taxes at Rangoon Road or Chui Huay Lim Club outlets.)
Members who sign up for new membership on a date falling less than 15 days before their birthday will only be entitled to the digital birthday vouchers in the subsequent one year from the date of registration.
Discounts, privileges and J$ may not be used or redeemed concurrently in the same visit and in the same bill, nor can they be used or redeemed in conjunction with any other discounts, promotions or offers (including vouchers and coupons) in the same bill.

Redemption of Rewards

The Rewards Member may use unexpired J$ to redeem Rewards in accordance with prevailing offers or programmes. Redemption of Rewards is subject to the Rewards Member having sufficient J$ and is subject to availability.
As all Rewards are subject to availability, JUMBO reserves the right to cancel, change, substitute or remove the Rewards or make amendments to, change or substitute the Rewards conditions from time to time at its absolute discretion, without notice to the Rewards Member.
JUMBO also reserves the right to adjust the J$ required for redemption of Rewards, irrespective of whether it is an upward or downward adjustment of J$ from time to time at its absolute discretion, without giving any prior notice to the Rewards Member.
If the Rewards Member is requested by JUMBO Seafood, JUMBO Signatures, Chui Huay Lim Teochew Cuisine, Zui Yu Xuan Teochew Cuisine, NG AH SIO Bak Kut Teh, Tsui Wah and Mutiara Seafood. to pay any taxes, levies, duties, Goods and Services Tax (“GST”) or service charge (collectively referred to as "Taxes") in relation to the Rewards, such Taxes shall be borne solely by the Rewards Member.
Redeemed Rewards cannot be returned or exchanged for other Rewards and are not refundable for cash or credit under any circumstances whatsoever. In the event that JUMBO agrees at its sole discretion to allow the above, JUMBO reserves the right to charge the Rewards Member a fee.
Only the principal Rewards Member may effect redemptions and enjoy the privileges for qualifying purchases. Promotional discounts, privileges and Rewards may not be used or redeemed concurrently in the same visit. All redemptions shall be irrevocable, irreversible and shall not be refunded or transferred back to the Rewards Member's account under any circumstances whatsoever. The necessary J$ shall be deducted from the Rewards Member's account.
For verification purposes, Rewards Members shall quote their registered mobile number and may be asked to present other forms of identification such as Credit/Debit Cards at any JUMBO Seafood, JUMBO Signatures, Chui Huay Lim Teochew Cuisine, Zui Yu Xuan Teochew Cuisine, NG AH SIO Bak Kut Teh, Tsui Wah and Mutiara Seafood.. at which collection of redemption is made. The Rewards Member is to take note that if the above materials are not provided at the time of redemption; he shall not be allowed to collect the redemption vouchers.
Rewards Members are to take note that JUMBO shall have the sole right and discretion to restrict the number of redemptions that a Rewards Member is allowed to make per Rewards Member per day.
Redemptions can only be made within the redemption periods and/or times as determined by JUMBO or as stipulated on the relevant voucher. Rewards Members are to adhere strictly to the stipulated redemption periods and/or times, failing which no redemption or exchange shall be allowed under any circumstances.
Notwithstanding any other provision contained herein and without prejudice to any other rights contained herein JUMBO reserves the right at its sole discretion to deduct any J$ from the Rewards Member's account and/or refuse to allow the Rewards Member to effect any redemption and/or to recall any redemption made by the Rewards Member if any voucher has been erroneously sent to the Rewards Member and/or any J$ have been erroneously awarded to the Rewards Member due to system faults or failure or for any other reason whatsoever.

Validity of J$S

J$ may only be redeemed and utilised during the relevant Membership Tier Cycle (i.e. for a period of 12 months from the date of registration and/or from the date of Membership Tier upgrade). In the event a Rewards Member is upgraded to the next Membership Tier, all valid J$ accumulated in the previous Membership Tier Cycle shall roll over into the next Membership Tier Cycle and shall similarly be valid for the next Membership Tier Cycle. J$ which remain unredeemed within the Membership Tier Cycle may be redeemed and utilized within a further grace period of 31 days from the date of expiry (“Grace Period”). Any J$ which remain unredeemed after the Grace Period shall be forfeited. For the avoidance of doubt, there shall be strictly no extension of J$ after the Grace Period.
Rewards Members may accumulate J$ on certain purchases made at JUMBO Seafood, JUMBO Signatures, Chui Huay Lim Teochew Cuisine, Zui Yu Xuan Teochew Cuisine, NG AH SIO Bak Kut Teh, Tsui Wah and Mutiara Seafood. at which it is accepted, except for purchases which JUMBO at its sole discretion determines shall not be eligible for J$ accumulation.
For qualifying purchases, every dollar spent shall entitle the Rewards Member to earn rebates based on the membership tier privileges. JUMBO reserves the right to amend, vary or modify the J$ exchange rate at any time without prior notice.
J$ shall be issued on the amount of the qualifying purchase. The amount refers to the amount payable by the Rewards Member after the application of all relevant discounts, redemptions, vouchers and coupons and before service charge and any applicable taxes including GST.
J$ have no cash and/or monetary value. J$ can only be credited into the Rewards Member's account and are not transferable under any circumstances. In the event that the Rewards Member does not want the J$ to be credited into his account, the J$ shall be forfeited. J$ cannot and will not under any circumstances whatsoever be credited into another Rewards Member's account. For the avoidance of doubt, there shall be strictly no extension of J$ after the Grace Period.

Lost / Missing / Damage Voucher

Defaced/damaged vouchers are invalid and JUMBO reserves the right not to entertain any claims for defaced/damaged and lost vouchers.

Rewards Members' Information

Rewards Members shall inform JUMBO of any change of their contact particulars such as their contact number (mobile number) and address. Where notice is required to be given to a Rewards Member, such notice shall be deemed to have been given by JUMBO to a Rewards Member if it is sent to any email address and/or mobile telephone number provided by the Rewards Member that is on record with JUMBO; or the latest address of the Rewards Member that is on record with JUMBO on the day of sending, if sent by email / SMS.

Personal Data Protection

The Rewards Member agrees that JUMBO, our affiliates, related entities, and third parties acting on our behalf, may collect, use and disclose your personal data, which you have provided at the members' portal at https://rewards.jumbogroup.sg, for providing marketing material that you have agreed to receive, in accordance with the Personal Data Protection Act 2012 and our Privacy Policy.
By signing up as a Rewards Member, the Rewards Member agrees to JUMBO collecting, using, disclosing and processing the Rewards Member’s personal data
- to process the Rewards Member’s application to register for the JUMBO Rewards Programme (“JRP”);
- for the purposes of communicating with the Rewards Member concerning the JRP;
- for purposes related to the administration and management of the JRP; and
- to send the Rewards Member updates of news and offers if the Rewards Member has opted to receive it. The Rewards Member’s personal data may also be used in response to requests by any government or law enforcement authorities conducting an investigation.
Should a Rewards Member wish to withdraw his or her consent to receive promotional materials and updates from JUMBO, they may make a request by email to JUMBO at rewards@jumbogroup.com.sg or by calling 6265 8626. JUMBO reserves the right to request for further information as appropriate and may take up to 14 days to process such request.

Cancellation, Termination and Suspension

JUMBO may at any time without assigning any reason whatsoever and without prior notice cancel, suspend and/or terminate the Programme. The Rewards Member shall not be entitled to any compensation for any such cancellation, suspension and/or termination. Unutilised J$s shall be invalidated forthwith upon cancellation, suspension and/or termination of the Programme.
JUMBO may at any time without assigning any reason whatsoever and without prior notice cancel, suspend and/or terminate any Rewards Member's account in relation thereto. The Rewards Member shall not be entitled to any compensation for any such cancellation, suspension and/or termination. Unutilised J$ shall be invalidated forthwith upon such cancellation, suspension and/or termination.
A Rewards Member may terminate membership in the Programme at any time by informing JUMBO in writing at rewards@jumbogroup.com.sg. Upon termination of the membership in the Programme, all unutilised J$ shall be invalidated.

Exclusion

No warranty or indemnity of any kind is given by JUMBO in respect of the Rewards and all conditions, warranties, stipulations or other statements whatsoever, whether express or implied, from a course of dealing or usage of trade, by statute, at common law or otherwise, including but not limited to warranties as to merchantability and fitness for purpose, are hereby excluded, provided that nothing herein shall exclude, restrict or modify any warranty which may at any time be implied by statute where to do so would be illegal or would render these terms and conditions void.
JUMBO shall not be liable for any loss, damage, liabilities or injury suffered by Rewards Members, their family or third parties as a result of their participation in the Programme or use of the Rewards.
JUMBO shall not be liable for any loss or damage suffered by the Rewards Member by reason of:
- any loss or theft of or damage to any Reward sent to the Rewards Member by post;
- any failure or omission to notify the Rewards Member of any changes in the Programme and/or the details relating to accumulation of J$ and/or redemption of Rewards; and
- any event or occurrence beyond the control of JUMBO;
JUMBO shall not be liable for any erroneous crediting or debiting of or failure to credit or debit J$, any duplicate transactions, any loss of accumulated J$ or any other loss whatsoever suffered by the Rewards Member whether as a result of any breakdown, or failure of any machine, date processing or communication system or transmission link or an inability to retrieve any information or data from the computer system or for any reason whatsoever.
In no event shall JUMBO be liable in contract (including without limitation breach of contract or breach of warranty), tort (including without limitation negligence or breach of statutory duty) or otherwise for any indirect, incidental, special or consequential losses, damages or liabilities arising out of or in connection with the Rewards Member's membership in the Programme.

Assignment

No rights of any Rewards Member, including but not limited to membership in the Programme, may be assigned or otherwise disposed of.
JUMBO may at any time assign all or any part of its rights and/or obligations relating to any member’s account without the prior consent of any Rewards Member.
JUMBO may without notice to the Rewards Member amend, vary, add to, modify or replace any aspect of the Programme, including the terms and conditions herein and/or the published details relating to the enjoyment of benefits and/or privileges (including the accumulation of J$s and the redemption of Rewards), without being liable to the Rewards Member in any manner whatsoever. Notice sent via electronic mail to the Rewards Member's electronic mail address, by the posting on JUMBO's website or at any JUMBO Seafood restaurant and selected participating dining concepts or by the posting of advertisements in major newspapers in Singapore shall be deemed to be sufficient written notice for the purposes of this clause.
No delay or omission on JUMBO's part in exercising any right, power, privilege or remedy in respect of these terms and conditions shall impair such right, power, privilege or remedy or be construed as a waiver of it nor shall any single or partial exercise of any such right, power, privilege or remedy preclude any further exercise of it or the exercise of any other right, power, privilege or remedy.

General

JUMBO may, at any time in its sole discretion and without assigning any reason, discriminate between different Rewards Members in that benefits or privileges may be offered or granted to certain categories of Rewards Members but not to others.
In the event that any provision or condition herein shall be or at any time shall become invalid, illegal or unenforceable in any respect under any law, such invalidity, illegality or unenforceability shall not in any way affect or Impair any other provisions or conditions herein and these terms and conditions shall be construed as if such invalid or illegal or unenforceable provision or condition had never been contained herein.
Nothing in this Agreement shall constitute or be deemed to constitute a partnership or agency between the parties or constitute or be deemed to qualify any Rewards Member as an agent of JUMBO or any of its affiliates, for any purpose whatsoever. No Rewards Member shall have the authority or power to bind JUMBO or any of its affiliates, or to contract in the name of, or create a liability against, JUMBO or any of its affiliates.
Where a Rewards Member is incapable or rendered incapable, by reason of death, mental disorder or permanent disability, of managing and administering his property, affairs and estate, all unutilised J$ of such Rewards Member shall be automatically invalidated and shall not inure to the benefit of the representatives and/or the estate of the Rewards Member.
The Rewards Member is to take note that in the event of any changes to its particulars or delivery address, JUMBO shall have the right to direct all future correspondences or Rewards to the new address provided. The Rewards Member shall immediately contact JUMBO in the event that he fails to receive his statements, vouchers or Rewards from JUMBO. In the event of any fraud or theft as a result of the above, JUMBO shall not be responsible or liable for any transactions effected prior to the receipt by JUMBO of such notice and JUMBO shall have the right to debit the Rewards Member's account for any and all redemption that was affected prior to such notification.
Without prejudice to any of the other provisions of these terms and conditions and to any other rights and remedies which JUMBO may possess, the Rewards Member shall at all times be liable for and shall indemnify JUMBO against all costs and expenses (including legal costs on a full indemnity basis) which JUMBO may sustain, incur, suffer or pay in protecting or enforcing any rights under these terms and conditions.
A person who is not a party to any agreement governed by these terms and conditions shall have no right under the Contracts (Rights of Third Parties) Act to enforce any of these terms and conditions.
These terms and conditions shall be governed by and construed in accordance with the laws of Singapore and all Rewards Members hereby irrevocably submit to the non-exclusive jurisdiction of the courts of Singapore.

Need Help?

Should you require assistance, please contact us at rewards@jumbogroup.com.sg or 6265 8626

(Monday to Friday. 9am - 6pm (Excluding PH)).

Address:

Operating Hours:

Lunch:

11:30am - 3:00pm

Mondays - Sundays including Public Holidays